FAQ Page

/FAQ Page
FAQ Page 2012-12-05T17:20:13+00:00
Where can I manage my subscription? 2018-03-30T12:33:32+00:00

Click the member login button located under the home button on the menu or click here. Be sure to book mark this page for quick and easy access!

Why should I get a subscription box if I’m picking it up at Market anyway? 2018-03-15T12:01:10+00:00

The items that you get together is cheaper in the box as a subscription then to pick out the items individually.

What if I refer your service to someone else? 2018-03-30T12:38:23+00:00

For every person that subscribes and puts your name in the comment box that will appear in the last step of the sign-up process beneath the payment method,  you will receive a $5 credit to your account! Please remind your friends and family to put your first and last name in the “Referred By” section of the payment page so you will receive credit.

What if I want to cancel? 2018-03-20T12:35:10+00:00

You’re never gonna want to cancel because these greens and lettuces are everything we brag them to be! But in some cases, it can’t be helped and we don’t want any unhappy customers.  You may cancel at any time by signing into your account online, calling our office at 757-491-3873 or email us at info@highlandheightsfarm.com. Please, note-cancellations must be made before the order window closes each week.

What do I do if I need to skip a delivery for any reason? 2018-03-31T12:48:37+00:00

Going on vacation, business trip, whatever?  No problem! Just log in to your account before the order window closes, two days before delivery, and select “Skip Deliveries.” Enter the date range during which you don’t want to receive your Harvest Box and save. (Please note, you must set this up prior to the order window closing by Noon two days before the delivery you want to skip. For example by Wednesday at Noon for a Friday pickup).

What if I want to change my order? 2018-03-31T12:50:32+00:00

You can change your order as often as you like.  Order changes must be made before the order window closes, which is 48 hours prior to pick-up.

You can mange your orders directly through our website any time before your cut off day by logging in with your username and password given at sign up. Please note that order changes include “Skip Delivery” or vacation holds.  Click on the tab that says, “Going On Vacation?” to skip pick-up.

The office staff is happy to process your order changes for you via phone or email if you have any questions or difficulty doing so yourself.

Where does the produce come from? 2018-03-31T12:52:04+00:00

All of our items come from right here on the farm in Frankfort, Indiana. Whether grown in our greenhouse or mixed in our kitchen as is the case for our salads dressings. Proudly grown, lovingly packaged for you!

Where do we pick up from? 2018-03-20T12:46:18+00:00

You can always pick up from our farm on Fridays or at one our Farmers Markets or Drop sites on Saturdays. As we continue to grow and evolve more pickup sites will become available based on the geography of our customers.

What’s in each box? 2018-03-31T12:57:59+00:00

We have a pre-designed box called our Harvest Box. In that box we have a combination of fixed items and rotating items. All boxes feature a delicious tray of herbs as well as three rotating lettuce items. These rotating lettuce items will be the three items that are growing best in the greenhouse at that moment, and they will change from week to week. In addition to the lettuce and herbs, the harvest box will come with an extra clam shell of seasonal produce that compliments the lettuce.

How much does it cost? 2018-03-31T12:58:58+00:00

Each Harvest Box starts at $22.00 a week.

What are your office hours? 2018-03-31T13:00:49+00:00

The farm is open Monday – Friday 9am-3pm.  If you reach our voice mail, please leave a message as it is checked often and calls are returned on the same or next day. The best way to reach us is email: info@highlandheightsfarm.com

Your program sounds amazing! How can I be a part of what you’re doing? 2018-01-19T11:27:14+00:00

Help us spread the word! This kind of programming is still new in this area and not everyone knows what it is or how it could benefit them. Not all can afford it either. Donating sponsorships is a wonderful way to help more kids and families  benefit from working with horses.

What does a typical class look like? 2018-01-19T11:26:36+00:00

For an hour class, we will typically spend five to 10 minutes in the beginning to introduce the exercise and objective. Participant(s) will then spend 40 to 45 minutes working through the exercise with the horses and other team members in the arena. This is “hands-on” learning time where the horses are the “teachers.” During this time, facilitators closely supervise and step in to guide participants when necessary. At the end of class, we spend 10 minutes debriefing, discussing, and journaling the experience.

Is your program credible? 2018-01-19T11:25:53+00:00

Because this is a fairly new field, some facilities may label their programming as “Equine-assisted Learning” but may not necessarily be certified or have qualification. Our program is certified by a nationally recognized program, and we are absolutely dedicated to furthering our training and qualifications. All of our facilitators are certified by The OK Corral Series run by Greg Kersten, Founder of Equine Assisted Psychotherapy.

My child is scared of horses. Will they be able to participate? 2018-01-19T11:25:16+00:00

Most kids who come here don’t have experience with horses and so are a little nervous just because this is a new experience. That’s okay!  It does not take long for most people to get comfortable around the horses. We won’t push anyone into a situation they don’t feel ready for. However if your child is terrified of horses and refuses to go near them, they may not be able to participate. Consider working through this fear before enrolling in the program.

How do I need to be prepared on the first day? 2018-01-19T11:23:23+00:00

Most importantly, make sure the liability forms are filled in correctly and signed. In spring, rubber boots are important! Sandals and crocks are not safe around the horses. Wear comfortable clothing for working around the horses and appropriate for the weather (especially in winter!!).

Why is there no riding in the program? Can’t riding be therapeutic too? 2018-01-19T11:23:50+00:00

Definitely, riding can be an amazing experience! Equine Assisted Learning is on the ground because we want the horses to have opportunity to give feedback through body language. If a participant is on the horses’ back, it’s not as easy for them to see that feedback. Riding takes a lot of skill and technique for it to be a safe and fun experience for horse and rider. We do not want our programs to be consumed with riding and skill instruction, because it’s meant to be a facilitated learning and self-discovery experience.

What kind of training do the facilitators have? 2018-01-19T11:24:11+00:00

Lead facilitators are certified in Equine Assisted Learning and have had extensive training and experience in equine assisted learning, teaching groups, and horsemanship. Assistant Facilitators all have first aid training, equine assisted learning training and horsemanship experience.

I am worried to sign the liability form. How safe are your programs? 2018-01-19T11:24:32+00:00

Our horses are quiet, trained, and are carefully selected for their suitability and gentleness. What makes our programming  safer than many equine programs is that there is no riding involved. All facilitators are experienced with horses and are trained in first aid. We also make sure to have a high facilitator to participant ratio.

It’s true, horses aren’t robots or machines, (which is what makes them so effective in helping people!) We can’t guarantee what they will do or how they will respond in every situation.  But safety is incredibly important to us and we are absolutely dedicated to keep our programming as safe as we possibly can!

I’ve heard of Equine Assisted Psychotherapy. Is this it? 2018-01-19T11:20:32+00:00

No, this is not therapy. Although horses can be incredibly “therapeutic” and a wide range of individuals can benefit from working with horses through our programming, Equine-assisted Learning is not therapy or counselling. What we have to offer is a positive learning and growth experience with horses. We gladly work together with a participants’ therapist, social worker, resource teacher, etc. to ensure program can be as effective and individualized as possible!